Academy Help

Check your spam or junk folder and confirm that you used the correct email address. If you already have an account, try signing in or resetting your password instead of signing up again.

Still stuck? Email Academy support with the email address you used. Do not send your password or verification link.

Open My Learning for your enrolled courses, or Catalog for courses available to you. Your account type and company training preferences determine which courses you can access.

If you belong to a company, ask its Owner or Manager to check your training preferences. For further help, email the Academy team with your company name and the course title.

Open the course and check the completion requirements for each activity. A certificate is available only after its requirements are met.

If something is still wrong, send the course and activity names, what you expected to happen, and a screenshot with private information removed.

When signed in, choose Help → Learn how to use the Academy. You can resume your saved place or replay a topic. The tour follows the tools available to your account.